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AI finds the shipment and answers, or drafts the reply for your team.
Trusted by leading enterprises
Trusted by leading enterprises





The challenge
Customers call and email for the status of their shipments. Every answer means searching tracking data, the TMS and carrier messages.
| A | B | C | D | E | |
|---|---|---|---|---|---|
| 1 | Received | From | Channel | Request | Owner |
| 2 | Mon 08:12 | Martina Becker | Where is shipment 58231? | ? | |
| 3 | Tue 14:47 | Kraus GmbH | Web form | Delivery date for order 1192? | |
| 4 | Wed 09:05 | Thomas Neumann | Portal | Proof of delivery needed. | Tom? |
| 5 | Thu 07:31 | Sophie Wagner | Change the delivery address. | ||
| 6 | Thu 10:02 | Jens Hartmann | Web form | Pallet arrived damaged. | |
| 7 | Thu 11:50 | Anna Schulz | Portal | Pickup time tomorrow? | ? |
| 8 | |||||
| 9 |
The solution
Status questions are answered straight away. Your team handles dates, changes and damage.
Inbox
Delivery date for order 1192?
Web form · 08:47
Reply drafted from the case data and your rules.
The solution
Status questions are answered straight away. Your team handles dates, changes and damage.
Inbox
Delivery date for order 1192?
Web form · 08:47
Reply drafted from the case data and your rules.
Impact
Measured with you, in your process.
Without Operaide
With Operaide
Why Operaide
Why Operaide
Operaide runs it in your company, under your control.
On your own infrastructure, with the AI models you approve.
Each decision is logged with its inputs. IT and audit see the full trace.
Live in days. From one automation to a complete application, on one platform.
FAQ
Tell us about your process. In a demo we show you Operaide and how it would run it.
More use cases
More use cases