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AI drafts each reply from your manuals and past cases. Your team checks and sends it.
Trusted by leading enterprises
Trusted by leading enterprises





The challenge
Every request needs someone who knows the machine. Technicians search manuals and past cases, and customers wait days.
| A | B | C | D | E | |
|---|---|---|---|---|---|
| 1 | Received | From | Channel | Request | Owner |
| 2 | Mon 08:12 | Martina Becker | Machine stops with error E-214. | ? | |
| 3 | Tue 14:47 | Kraus GmbH | Web form | Spare part for line 3 needed. | |
| 4 | Wed 09:05 | Thomas Neumann | Portal | Complaint: wrong surface finish. | Tom? |
| 5 | Thu 07:31 | Sophie Wagner | Request for a service visit. | ||
| 6 | Thu 10:02 | Jens Hartmann | Web form | Question on the maintenance interval. | |
| 7 | Thu 11:50 | Anna Schulz | Portal | Drawing for order 4711 missing. | ? |
| 8 | |||||
| 9 |
The solution
Known faults get a reply from the manual. Technicians decide on parts and visits.
Inbox
Spare part for line 3 needed.
Web form · 08:47
Reply drafted from the case data and your rules.
The solution
Known faults get a reply from the manual. Technicians decide on parts and visits.
Inbox
Spare part for line 3 needed.
Web form · 08:47
Reply drafted from the case data and your rules.
Impact
Measured with you, in your process.
Without Operaide
With Operaide
Why Operaide
Why Operaide
Operaide runs it in your company, under your control.
On your own infrastructure, with the AI models you approve.
Each decision is logged with its inputs. IT and audit see the full trace.
Live in days. From one automation to a complete application, on one platform.
FAQ
Tell us about your process. In a demo we show you Operaide and how it would run it.
More use cases
More use cases