Every ticket at the right team, first time.With its priority and context.

Yes. It reads and updates tickets in your existing service desk tool through its interface, and adds data from your user directory, asset database and monitoring. Your team keeps working where it works today.

From your category tree, your team assignments and the tickets your team already routed. When your service desk changes a routing, that correction is used from then on.

Only where you allow it, for example clear cases like password resets. By default your service desk confirms the routing, and every decision is logged with its reason.

A first version of a simple app runs within hours, a complete one within days, depending on the systems you connect. In the AI Bootcamp your teams build their first apps with us in five days and roll them out.

Domain experts build no-code in the App Builder, and developers extend the apps in code in Operaide Studio. IT keeps control of AI models, data and access. If you like, our engineers build the first version with you, for example in the AI Bootcamp.

Commercial, European and self-hosted AI models: OpenAI, Anthropic, Mistral, Azure, Google, Amazon Bedrock, OpenRouter and more, or open-source models via Ollama or LM Studio. Your administrators configure them, and every step of an app can use its own AI model, chosen for its task.